Local Contacts and Information
Police: | In an emergency, dial 9-1-1 |
| Telephone: | 817-743-4500 |
| Dispatch Non-Emergency: | 817-743-4522 |
| Fax: | 817-743-4591 |
| Mailing Address: | P.O. Box 770, Keller, TX 76244-0770 |
| Physical Address: | 330 Rufe Snow Dr, Keller, TX |
| Email: | police@cityofkeller.com |
| Administration Hours: | 8 a.m. to 5 p.m., Monday-Friday |
| Police Station: | Open 24 hours |
Keller Fire Administration: 817-743-4400 / firerescue@cityofkeller.com
New Service Connections
Applications for new city utility service can be made by calling Utility Billing Customer Service at 817-743-4060, or by coming in to visit the department at Keller Town Hall, 1100 Bear Creek Parkway.
Garbage Services
City of Keller garbage and recycling services for residential customers and garbage services for commercial customers are administered by Community Waste Disposal (CWD). CWD Customer Service Representatives are available to assist you from 7:30 a.m. to 5:30 p.m. weekdays and from 8 a.m. to 2 p.m. on Saturdays. Please call 817-795-9300 or access them online at www.CWD.to.
Recycling Services
The City of Keller garbage and recycling services for residential and commercial customers is administered by Community Waste Disposal.CWD Customer Service Representatives are available to assist you from 7:30 a.m. to 5:30 p.m. weekdays and from 8 a.m. to 2 p.m. on Saturdays. Please call 817-795-9300 or access them online at www.CWD.to.
NTTA TollTag Accounts
Residents have the opportunity to open a new NTTA TollTag account at Keller Town Hall. Drivers using a TollTag will pay less to drive NTTA tollroads than those who do not have an account. You can use your NTTA TollTag on any tollroad in Texas. You may also use it for pass through and "Terminal" parking at DFW International Airport, and for parking at Love Field Airport in Dallas. Watch for the orange circle "T" at several downtown parking locations also.
Water, Wastewater & Drainage
The City of Keller provides water service to approximately 14,000 accounts by purchasing water from the City of Fort Worth at an average of 238 million gallons each month.
Keller, 18 other cities and the Dallas/Fort Worth International Airport are contract parties with the Central Regional Wastewater System of the Trinity River Authority (TRA) for the treatment of all wastewater generated by Keller residents.
Outdoor Warning System & Sirens
The City of Keller maintains and operates 11 outdoor warning sirens, three of which have voice alerting. The first Wednesday of every month at 1 p.m. (weather permitting), the Keller Fire Department and Emergency Management Officer test these sirens.
An Outdoor Warning System consists of multiple sirens designed to alert and notify citizens of emergencies in “OUTDOOR AREAS.” These emergencies may include, but are not limited to, natural emergencies, transportation accidents involving hazardous material, emergencies at fixed facilities, acts of terrorism and other catastrophic events about which the community needs to be informed immediately. Citizens that are indoors should not mistakenly wait to hear a siren as their only source of warning information; turn on a television, radio or NOAA Weather radio for more specific community-related information.